Shipping

Free shipping in Australia when you spend over $200.

Orders under $200 will be charged a flat rate of $6.00 and sent VIA Australia post the next business day after placing your order. 

Please allow 2-3 business days for delivery. 

If you have not received your items within 4 business days of making your order please email us at hellosaintmarlo@gmail.com with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

 

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.

 

Please note 

  •  Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal service. No refunds or replacements will be given for products missing or damaged in transit.

RETURNS POLICY

For AUS/NZ orders we allow a 14-day return period from receipt of your order to be eligible for a store credit note – we apologise but we are unable to, and do not offer refunds for change of mind/ incorrect size purchased. We do of course want you to find the perfect fit for you, so are happy to issue a store credit, valid for 12 months from date of issue, and can be used on any of our products offered online.

Where we are not contacted within 10 days of your items being delivered to your designated address, we are unable to provide exchange of items for credit note.

We will happily provide a store credit note for your full priced items whereby:

  • Contact has been made regarding your return within 10 days of receipt of item/s;
  • The item/s have not been customised to you - that is, the item purchased is an in stock product and not that of a customised design;
  • The item/s have not been worn, washed or damaged;
  • The item/s are still in original saleable condition, with original packaging and all tags attached.

For international orders (anywhere outside of AUS & NZ), we do not accept returns for store credit or refund unless the product is deemed faulty. 

PLEASE NOTE: If the receiver refuses to pay the taxes and duties, the item(s) will be returned to sender and the order will be credited, excluding an $80AUD return shipping charge to help cover our expenses.

Please note purchases made during SALE PERIODS or purchased using a SALES PROMO CODE, are not eligible for a return for store credit note under any circumstance, unless approved with our customer service team prior.

We highly recommend sending items using a registered tracking service as unfortunately we cannot be held accountable for returned items that go missing in the post.

Once we receive your return, we will inspect the items and issue your store credit, within four business days of receipt of your return.

Should your return not meet our criteria we will communicate this with you directly via email, and you will be liable for any return shipping of the goods back to you.

If you believe your item is faulty please email us hellosaintmarlo@gmail.com, with your order number, details of said fault, and photos of your item, to identify the issue. Please note, your window of exchange for faulty items is within 3 months of purchase date. All sales are final on Clearance, Sample and Sale items.